Mobile Work Exchange

Mobility Progress Report: Are Federal Agencies Passing the Test?

Event Details

Jul 24, 2014
1:00 pm - 2:00 pm ET


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Mobility Progress Report: Are Federal Agencies Passing the Test?

It’s been two years since OMB’s Digital Government Strategy and nearly four years since the passage of the Telework Enhancement Act of 2010. Is the Federal government making the grade in mobility and telework or is it barely passing?  

This webcast program focused on the “Mobility Progress Report: Are Federal Agencies Passing the Test? ” report and the progress the Federal government has made on its telework and mobility practice. Speakers discussed if they believe agencies are better or worse off – and in what ways? They also discussed the progress to date in meeting the goals set out by the Digital Government Strategy and the Telework Enhancement Act of 2010.

Session objectives included:

  • Understanding mobility’s potential business value in COOP and Real Estate
  • Top returns seen from mobility/telework programs
  • What’s working and what currently needs work?
  • Overcoming barriers to improve mobility adoption
  • Looking ahead at the next mobile technology investment


  • Mika Cross [Moderator]

    Ms. Cross is a seasoned Human Capital Workplace and Policy Strategist specializing in global, strategic workplace initiatives, flexible workplace programs, cultural transformation, mobility management, diversity, and inclusion and employee engagement.  Her 16-year career in public service includes military personnel and federal civilian human resources management throughout the Department of Defense, United States Intelligence Community and across the Federal government.  She is a veteran of the U.S. Army, serving as both an enlisted soldier and commissioned officer. 

    Her keen abilities in developing effective and innovative Government-wide workplace policies, programs and communications, marketing and outreach coupled with an unerring talent for strategic vision make her highly sought after to lead cross-functional, government-wide and private industry policy projects, collaborative working groups and transformational initiatives.  Ms. Cross is a member of the Office of Personnel Management’s (OPM) Telework Advisory Board and is widely recognized for her energetic workshops, transformation workplace strategies and the results she has driven across the Federal workplace as an active contributor to the OPM/MAX Portal Work/Life Community of Practice.  Most recently she is leading the creation of an Employee Engagement Community of Practice as part of The Office of Personnel Management’s interactive dashboard for Senior Executive Management to help Federal agencies collect and use data to create a more engaged workplace. The toolkit and dashboard are parts of a broader set of milestones agencies are pursuing that include improving federal recruiting and hiring, using Senior Executive Service officials more in workforce management and continuing to promote employee engagement. 

    In 2011, Ms. Cross was invited to speak at the House Smart Contracting Caucus roundtable on Telework and Mobility, by Co-Chairmen Gerry Connolly and Rob Wittman.  She has also worked in partnership with OPM on behalf of the White House Council on Women and Girls and the Federal Women’s Program, to design innovative learning strategies to help align Work/Life, Diversity, Inclusion and Human Resources professionals from across the government to share strategic vision and value for integrating a flexible and supportive workplace. 

    Mika is highly regarded as a thought leader for flexible and transformational workplace practices across both public and private sectors and is regularly featured as a speaker for professional conferences and events.  She has keynoted at the Partnership for Public Service ‘Best Places to Work’ event and the 2013 Telework Summit and has served as Executive Sponsor and Mentor for the Partnership’s Excellence in Government Fellowship Program.   She regularly provides policy guidance, shares best practices and innovations with numerous Federal Agencies across the United States Government, as well as in private sector.  In 2014, Mika joined OPM’s Human Resources Solutions (HRS) team as a Senior HR Consultant and Work/Life advisor as part of the President’s Management Council inter-agency fellowship program.

    She earned the Certified Public-Sector Human Capitalist (PHC) professional designation in 2014 and was named a ‘Work-Life Rising Star’ by WorldatWork’s Alliance for Work-Life Progress for her professional leadership and contributions in 2013.  Mika also received recognition as a Telework Driver Award in 2012 from the Mid-Atlantic Telework Advisory Committee. 

    Workplace Transformation Strategist
    Presidential Management Council (PMC) Inter-Agency Fellow
  • Doug Bourgeois

    Doug Bourgeois joined VMware as vice president and Federal chief cloud executive in April of 2010. In this role, he leads the development and execution of VMware's cloud computing strategies for the Federal market. He joined VMware from the U.S. Department of the Interior, where he served as the Director of the National Business Center (NBC) since October, 1, 2004. In this role, he led more than 1,800 employees and contractors in 24 states to provide business management services government-wide such as: information technology, payroll, human resources, financial management, contract management, and management consulting. Under his leadership, the NBC was competitively selected to be a shared services provider of payroll, human resources, financial management, and information technology services for the Federal government. He also led the NBC to develop and implement comprehensive cloud computing services, leveraging the NBC's shared services infrastructure, defense-in-depth security model, and extensive virtualization capabilities. Through his commitment to service excellence, the NBC earned notable achievements including an ISO 9001 certification and service level achievement rates of 97% across major service lines. Prior to joining Interior, Bourgeois served as the chief information officer at the U.S. Patent and Trademark Office (USPTO), where he led the successful migration of the USPTO to electronic government operations. This included transforming the traditionally manual patent examination process to an online environment, providing published patent applications under review online to the public, digitizing granted patent documents and eliminating 25 million paper copies as a result, supporting the technology of an award winning telework program, and achieving an electronic filing rate that consistently exceeded 95%. From 1994 to 2001, he held several roles at FedEx, including the managing director of global customer service technology with responsibility for the successful 1-800-GoFedEx telephone network, all interactive telephone based applications used by FedEx customers to track packages and schedule pickups, as well as all systems used by FedEx Call Center employees world-wide to process several million transactions daily. Bourgeois earned a B.S. degree in Aeronautical Engineering from Cal Poly University in San Luis Obispo, California and an M.B.A. degree in Finance from Tulane University in New Orleans, Louisiana.

    Vice President, End User Computing, US Public Sector
  • Bill Powers

    Mr. Powers joined the Department of Homeland Security (DHS) in March 2004 and serves as a Senior Advisor for the National Protection & Programs Directorate (NPPD) Business Continuity & Emergency Preparedness (BCEP) division. In this role, Bill manages a host of policy facets that build and promote a culture of individual and organizational preparedness among the NPPD workforce that enable individual and organizational resiliency and continuity. Prior to joining BCEP, Mr. Powers served as the Chief of Staff for the NPPD Office of Risk Management and Analysis where he managed the day-to-day activities that included personnel, resource, policy, and interagency strategy formulation to enhance homeland security risk management.

    Mr. Powers has served as a Professional Staff Member with the United States Senate Homeland Security and Government Affairs Committee (110th Congress). Mr. Powers provided key legislative input and guidance on public policy matters related to DHS implementation of a comprehensive National Security Strategy to secure the United States from terrorist attacks and response to natural disasters. Additionally, Mr. Powers collaborated to co-author the successful bi-partisan sponsored, United States Fire Administration Reauthorization Act of 2008.

    Prior to his work on Capitol Hill, Mr. Powers served as Preparedness Officer with the DHS Office of Domestic Preparedness. In this capacity, Mr. Powers worked closely with State and Territorial Homeland Security Advisors on the implementation of the Homeland Security Grant Programs, managing over $225 million dollars of active DHS grants. Mr. Powers contributed to effective State, Territorial, and local implementation of the National Response Framework and National Priorities through identification, assessment, monitoring, and risk-based analysis.

    With extensive emergency response acumen and experience as a fire officer, Mr. Powers played an integral role in the early successes of DHS sponsored grant programs, serving as a subject matter expert to the Assistance to Firefighters Grant Program; the State Homeland Security Grant Program; and the Urban Areas Security Initiative.

    Mr. Powers holds national certifications as a Chief Fire Officer, Fire Inspector, Master Fire Instructor, Rescue Technician, and Hazardous Materials Technician/Incident Commander. He is a veteran of the United States Air Force, where he received the Air Force Commendation Medal, Joint Service Commendation Medal, Air Force Achievement Medal, National Defense Service Medal, and Global War on Terrorism Medal, among others.

    Mr. Powers holds a Bachelor of Science degree in Management, a Masters Degree in Public Administration and a PhD in Human Capital Management from Bellevue University where he is also an Adjunct Professor. He has authored several articles in the arena of knowledge management, succession, resiliency, trait leadership behavior and organizational change.

    Senior Advisor, Mobility Work Programs, National Protection and Programs Directorate
    Department of Homeland Security
  • Rick Walsh


    Mobility Lead, Office of the CIO/G-6
    U.S. Army

Interested in CPE Credits? “Mobility Progress Report: Are Federal Agencies Passing the Test?” webcast attendees are eligible to receive continuing professional education (CPE) credits. Click here for more details.

Attendees of “Mobility Progress Report: Are Federal Agencies Passing the Test?” complimentary webcast are eligible to receive continuing professional education (CPE) credits. Attendees can earn a maximum of one CPE credit in the following categories: Computer Science and Personnel/HR. Additional details:

  • Delivery Method:  Group-Internet Based
  • Program Level:  Intermediate
  • Prerequisites:  Recommend previous experience in telework management and/or technology
  • Advance Preparation:  No advance preparation necessary

If you are interested in receiving CPE credits for this program, please contact Jennifer Leidenberger at

This event is a complimentary event.  As such, refunds do not apply.  For more information regarding our program cancellation policy or complaint resolution policy, contact Jennifer Leidenberger at


CPE Registry
Mobile Work Exchange is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its Web site:

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