Mobile Work Exchange

The Digital Dilemma: Mobility, Security, Productivity - Can We Have it All?

Event Details

Feb 12, 2013
1:00 pm - 2:00 pm ET


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The Digital Dilemma: Mobility, Security, Productivity - Can We Have it All?

The Digital Government Strategy calls for embracing the opportunity of the digital world while ensuring mobility, security, and efficiency. With mobile IT opportunities comes risk.

The 2013 Digital Dilemma Report surveyed more than 300 Federal employees who use mobile devices for work to understand the end-user perspective. The report examines the opportunities and risks, and recommends security best practices for users on the go. Attendees joined us on February 12 at 1 p.m. ET for a webinar discussing this study and the findings' real-world applications in the Federal government.


  • Cindy Auten [Moderator]

    Cindy Auten serves as general manager for Mobile Work Exchange (previously Telework Exchange), an online community and a public-private partnership focused on demonstrating the value of mobility and telework, and serving the emerging educational and communication requirements of the Federal mobile/telework community. The organization facilitates communication to more than 26,000 Federal IT directors/managers, CIOs, CHCOs, telework managing officers, and key stakeholders – all focused on building a sustainable and effective mobile workforce.

    Since the company’s inception in April 2005, Auten has managed the overall operations of Mobile Work Exchange, including the development of The Mobile Worker – an online and print newsletter focused on telework and mobility. In addition, Auten successfully manages the bi-annual Mobile Work Exchange Town Hall Meetings, various online training webinars, the annual Tele-Vision Awards programs, as well as serves as the author of numerous telework and mobility-related research studies.

    As an example of event successes, the bi-annual Town Hall Meetings bring together a diverse set of stakeholders, including legislators, government agency telework proponents and managers, industry supporters, and affiliated organizations – all working to achieve demonstrable progress in this area. As evidence of the growing interest in this topic, more than 900 professionals attended the Fall 2012 Mobile Work Exchange Town Hall Meeting.

    Auten is a frequent speaker and subject matter expert on telework and mobility. She has recently spoken at the NIH Telework Festival, Federal Mine Safety and Health Review Commission, the Equal Employment Opportunity Commission, the U.S. Department of Veterans Affairs Central Office telework pilot kick-off event, the HR Technology in the Federal Workplace conference, and various Mobile Work Exchange events. Auten has also been featured discussing telework and mobility in The Washington Post and on Federal News Radio, WTOP, and NBC4 News as well as a number of other broadcast, IT, and government media outlets. Discussion topics include the status of telework and mobility, best practices and lessons learned, telework eligibility, managing a mobile workforce, a review of Capitol Hill initiatives, and available telework and mobility resources for organizations, interested teleworkers, and current teleworkers.

    General Manager
    Mobile Work Exchange
  • Tommy Hwang
    Chief Information Officer
    Merit Systems Protection Board
  • Kyle Keller
    Cloud Business Director
    EMC Federal
  • Charles McClam

    Charles McClam was appointed as USDA Deputy Chief Information Officer in January 2009. In this position, he is responsible for providing department-wide leadership and strategic direction for USDA’s information technology and cyber security programs. This includes providing policy leadership and operational oversight of twenty-nine USDA agencies Chief Information Officers to ensure the effective design, delivery and use of information technology computer programs and technical solutions that effectively supports and delivers agriculture programs and services directly to USDA customers, including farmers and producers, families, and school lunch programs across rural America, every day and in every way.

    Prior to the USDA appointment, Mr. McClam served as the Acting and Deputy Chief Information Officer, U.S. Small Business Administration. In this position, he was responsible for overseeing the management and operations of the Agency’s $115 million information technology enterprise, which included headquarters and 79 geographically, dispersed field office locations throughout the continental United States, Guam and Puerto Rico. In addition, Mr. McClam rose through the application development ranks and has spent his career in a number of key senior information technology management and operations leadership positions at the Departments of Justice, Defense, Treasury, and the Central Intelligence Agency, where he has implemented key mission critical programs that have furthered the goals and objectives of the Administration and the many cabinet level departments he has served in throughout his career.

    Mr. McClam is a graduate of Voorhees College, where he earned his undergraduate degree with honors. In addition, he holds a Master’s Degree from the Troy State University. He also attended and completed advanced graduate degree studies in Procurement and Contracts Management from the Florida Institute of Technology. Mr. McClam is a graduate of the Federal Executive Institute and he is a past fellow of the Massachusetts Institute of Technology, Sloan School of Management.

    Deputy Chief Information Officer
    U.S. Department of Agriculture
  • Muthu Somasundaram
    Product Marketing, Vertical Solutions

Attendees learned:

  • With the increase of mobile devices in the agency environment, what’s the impact on productivity? 
  • Whose devices are we using and what does it mean for IT security policy and procedures? 
  • How can agencies protect their data from mobile IT threats?
  • Which agencies lead the pack for secure, mobile IT adoption?
  • What financial impact can the adoption of mobile IT have on the government?

Interested in CPE Credits? The Digital Dilemma: Mobility, Security, Productivity - Can We Have it All?” webcast attendees are eligible to receive continuing professional education (CPE) credits. Click Here for more details.

Attendees of “The Digital Dilemma: Mobility, Security, Productivity - Can We Have it All?” complimentary webcast are eligible to receive continuing professional education (CPE) credits. Attendees can earn a maximum of one CPE credit in the following categories: Computer Science and Personnel/HR. Additional details:

  • Delivery Method:  Group-Internet Based
  • Program Level:  Intermediate
  • Prerequisites:  Recommend previous experience in telework management and/or technology
  • Advance Preparation:  No advance preparation necessary

If you are interested in receiving CPE credits for this program, please contact Nancy Whitman at

This event is a complimentary event.  As such, refunds do not apply.  For more information regarding our program cancellation policy or complaint resolution policy, contact Nancy Whitman at


CPE Registry
Mobile Work Exchange is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its Web site:

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